About

SLALOM is ready to use Cloud SLAs

“SLALOM will take theory to practice, providing a trusted verifiable starting point for providers and business users to negotiate SLAs for doing business in the Cloud in a simple, fair and transparent way”

Practical

Make your life simpler. Forget about SLA uncertainty. SLALOM provides practical templates for SLA contractual clauses and technical specifications.

Slalom gives you a trusted verifiable starting point for service providers and adopters to negotiate with its guidance materials and its flexible framework built on top of ISO, which can be adapted to suit a variety of requirements and verticals.

Understandable

Cloud SLAs are not simple, but SLALOM is. We establish the baseline to allow you focus only on what matters so you can make the safe jump into the cloud!

SLALOM provides guidance for the use of its model terms and specifications saving time and money.

Safe & Fair

Compete on value. Take it or leave it is not an option. SLALOM’s model terms and specifications are designed to be fair and balanced, not giving hidden advantage to either providers or adopters.

Consensus between all stakeholders and promotion of safe and fair models’ is needed. We are aligned with organizations that are driving the uptake of recommendations both by cloud providers and consumers such as EC, standards organizations, and industry associations.

ISO tells you WHAT. SLALOM helps you with HOW, turning theory into practice.

SLALOM approach considered the relation with ISO as a core requirement from the initial phase of the project and we built SLALOM technical and legal models aligned with ISO standards, making use of the draft ISO 19086-2 standard fields, to which the project has in return contributed and shaped.

A SLALOM-compliant SLO is ISO-compliant, but additionally it is clear, well defined and non-repudiable, i.e. its measurement cannot be contested. Therefore, it provides a practical way to cope with SLAs assuring alignment with the ISO standard which provides trustworthiness to organizations implementing SLALOM products.

practical approach is about providing guidance and
closing the gap

Alex Hilton

CEO Cloud Industry Forum

“Cloud contracts remain a major stumbling block for both providers of Cloud services and end users; something that hasn’t been helped by the fact that there has been little consistency in the terminology in the terms used. From an end user point of view, that lack of consistency makes it difficult for businesses to know precisely what they are getting into when entering into Cloud service agreements and where liabilities and responsibility for Cloud service delivery lie. In providing a standardised set of contract terms, SLALOM can reduce that uncertainty, putting end users on firmer ground when moving to the Cloud.”

Daniel Field

SLALOM Coordinator and Head of IT Sector, Atos Research and Development

“SLALOM has proven itself to be of value to the cloud computing market. Harmonising the ‘behind the scenes’ issues of the value chain lead to greater flexibility for users, resellers and aggregators, driving innovation. The reduced complexity and increased transparency will drive confidence in the market, and hence uptake. SLALOM has also demonstrated value in bringing together the research and commercial communities. Atos is proud of the achievements of the project and will play an active role in the efforts to further develop and promote the results.”

Closing the Gap

We work hand in hand with legal experts; institutions that are driving the uptake of recommendations both by cloud providers and consumers such as EC, standards organizations, and industry associations to create the starting point for Cloud Service Providers and Adopters to negotiate Cloud SLAs for doing business in the Cloud in a simple, fair and transparent way.

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  • Cloud Service Providers

    Can base their own SLA contractual clauses and technical specifications on the SLALOM recommendations.

  • Cloud Adopters

    will identify use of SLALOM to mean trustworthy and fair service level contractual terms and technical specifications.

  • We work with world class experts in the field of legal cloud contracts to provide open wording for service level issues.

  • The models cover both current market practice and scenarios emerging from state of the art research.

  • We are aligned with organizations that are driving the uptake of recommendations both by cloud providers and consumers such as EC, standards organizations, and industry associations.

Get involved: Help us creating better Cloud SLAs!

There are two was in which you can participate
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Help us close the Gap with your feedback

We want to hear what is important to you in the marketplace, as an adopter or cloud provider. We pursue consensus to assure that the terms are fair, legally tight, balanced and sufficiently broad.

If you are a Cloud Provider or Cloud Consumer, you are interested in SLALOM initiative. One of our goals is to seek consensus and create a practical reference for doing business in the cloud for all stakeholders.

Participate in the process and contact us to help us improve how Cloud SLAs should be done in the real world.

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Join the SLALOM Body

SLALOM Body is an initiative that has been created after the efforts and the work carried out during the SLALOM Project. The objective is to educate the cloud market and to reduce barriers and improve the cloud SLA market ecosystem with its practical, fair and balanced approach for Cloud SLAs

If you are a cloud related IT or legal company, a cloud adopter or cloud provider group or association; or a research institution with interests on Cloud SLAs we are open to new members.

Please contact us and apply to participate as a full member of SLALOM Body.