Take advantage of using practical examples based on the SLALOM Specification and Reference Model
The goal of SLALOM was not only provide a legal model but also importantly, but a technical specification. Our technical team has created a document Cloud SLA Metrics Based on the SLALOM Specification and Reference Model v1 that provides specific proposals for cloud SLA metrics based on the SLALOM specification and reference model.
The technical document is intended to be more immediately usable especially by Adopters than the generic SLALOM technical model. SLALOM is aligned with ISO standards on cloud SLAs and the SLALOM model is making use of the draft ISO 19086-2 standard fields. Hence, a SLALOM-compliant SLO is ISO-compliant, but additionally it is clear, well defined and non-repudiable, i.e. its measurement cannot be contested.
For each metric, the document is structured as follows:
- General description of the metric
- Standard metric provisions used in the market
- Provider’s perspective
- Adopter’s perspective
- Position proposed by SLALOM
- SLALOM proposed metric parameters Indicative SLO definition for the metric, based on the SLALOM reference model, where available
Parameters are discussed using the following categories:
- Measurement. This corresponds to the ‘Sample (Measurement)’ layer in the reference model , also described in the text as the ‘sample definition’.
- Qualification. This corresponds to the ‘Period (Time)’ layer in the reference model , also described in the text as the ‘boundary period and error definition’.
- Result. This corresponds to the ‘Metric (Ratio)’ layer in the reference model , also described in the text as the ‘abstract metric definition’.
A similar approach was followed for developing the SLALOM Legal Model, which gives specific proposals intended to be directly usable by cloud Adopters and cloud Providers. The legal team created a set of cloud computing terms and conditions covering all aspects of the relationship between a Provider and an Adopter of cloud computing services, and setting out the terms and conditions of the contractual relationship between both parties in relation to the provision of cloud services. The final deliverable is available for downloading: D2.1 final document. This document analyzes the provisions that are generally included in an agreement for cloud services setting out the possible different interests, positions and perspectives of the two parties involved, giving a proposal of what should be the main legal document covering #Cloud #SLAs, “The Cloud Service Agreement” (or CSA).
and provides a report on Jurisprudence and case law related to #CloudComputing contracts and services
The technical team has also released an interesting document that shares our findings, and jurisprudence and case law about how to apply Cloud SLA contracts on different member countries (Italy, Germany, UK, France, and Greece) which is really interesting also for the research community to know how to adopt and what technical aspects must be covered. The document can be downloaded from our website in our website download page.
Even though the R&D funded project finalizes the project members will continue sharing the results under the umbrella of the SLALOM Sustainability body, a structure that will help us continue our activities of promotion and consultation of SLALOM results after the formal project period ends. So we would like to continue hearing from #CloudAdopters and #CloudUsers. We want to improve our legal and technical models. So Contact us via eMail if you want to schedule a 1-on-1 demonstration and and visit our website