List of SLALOM Public Deliverables
SLALOM SLA Legal & Technical Baseline
Simply put, an SLA is nothing more than a type of contract between two parties, the Cloud Consumer and the Cloud Provider, where SLAs dictate the quality and type of service that will be provided to the client for a price.
Therefore, the best SLAs are those that look after the interests of both parties, a balance between being thorough, fair and clear on the one side; while not being overly onerous on the service provider on the other side.
Learn from SLALOM baseline templates
SLALOM is based on common ground and best practice for both sides of the equation following a practical approach using ISO standards.
ISO will tell you WHAT. SLALOM will help you with HOW.
Turning theory into practice.
SLALOM Guidance materials contains references and links to all guidance documents that accompany the main two models produced to help taking a more practical approach by providing guidance on how to adopt SLALOM outcomes.