SLALOM SLA Specification has been updated, take a look here
SLALOM SLA Legal & Technical Baseline
Simply put, an SLA is nothing more than a type of contract between two parties, the Cloud Consumer and the Cloud Provider, where SLAs dictate the quality and type of service that will be provided to the client for a price.
Therefore, the best SLAs are those that look after the interests of both parties, a balance between being thorough, fair and clear on the one side; while not being overly onerous on the service provider on the other side.
Learn from SLALOM baseline templates
SLALOM is based on common ground and best practice for both sides of the equation following a practical approach using ISO standards.
ISO will tell you WHAT. SLALOM will help you with HOW.
Turning theory into practice.
Simple, Practical, and aligned with ISO Standardization Body best practices on #Cloud #SLAs for Researchers!!!
Read here the results and lessons learned from bridging research, EC initiatives and ISO in SLA standardisation.
With this document SLALOM proposes a Service Level Agreement (SLA) specification that emerges from the analysis of a set of metrics (Service Level Objectives) that have been expressed as of major importance both from cloud providers and from cloud adopters.
If you are a Cloud Provider or a Cloud Adopter you want to know more about SLALOM, an initiative undertaken by world-class companies to provide a legal and technical reference model for Cloud SLAs.
D4.1 – PU – Initial position paper
D5.1 – PU – Initial position paper
This deliverable will provide report of the SLA specification.
This deliverable is the starting point for the codification of these aspects into the SLALOM terms.