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SLALOM SLA Legal & Technical Baseline

Simply put, an SLA is nothing more than a type of contract between two parties, the Cloud Consumer and the Cloud Provider, where SLAs dictate the quality and type of service that will be provided to the client for a price.

Therefore, the best SLAs are those that look after the interests of both parties, a balance between being thorough, fair and clear on the one side; while not being overly onerous on the service provider on the other side.

Learn from SLALOM baseline templates

SLALOM is based on common ground and best practice for both sides of the equation following a practical approach using ISO standards.
ISO will tell you WHAT. SLALOM will help you with HOW.
Turning theory into practice.

SLALOM SLA Specification v2 (early 2016)

SLALOM SLA Specification has been updated, take a look here

SLALOM DOs & DON'Ts Guide on Cloud SLAs for Project Researchers

SLALOM DOs & DON'Ts on Cloud SLAs for Project Researchers

Simple, Practical, and aligned with ISO Standardization Body best practices on #Cloud #SLAs for Researchers!!!

Read here the results and lessons learned from bridging research, EC initiatives and ISO in SLA standardisation.

SLALOM SLA Specification v1 (SEP 2015)

With this document SLALOM proposes a Service Level Agreement (SLA) specification that emerges from the analysis of a set of metrics (Service Level Objectives) that have been expressed as of major importance both from cloud providers and from cloud adopters.

What is SLALOM? Learn about SLALOM in 1 minute!

If you are a Cloud Provider or a Cloud Adopter you want to know more about SLALOM, an initiative undertaken by world-class companies to provide a legal and technical reference model for Cloud SLAs.